Frequently Asked Questions

1. Is it a special kind of paper we use?

No. We recommend you use memo or refill pads. Do not use sketch pads. Just remember the paper must be gummed along the top edge if you are using a folder. Also, don't use a very thick paper as the nib of the pen or pencil needs to make contact with the FREEHAND DESIGNER under the paper. 60-90 gsm weight paper is ideal.

2. Is it a special kind of pen?

No. You can use any good quality biro . A fine point pen gives the best results.

3. How can I replace the adhesive strips?

When the strips lose their' tackiness' this can be replenished by a Pritt or Pelikan semi permanent adhesive roller which you just run onto the existing adhesive strip. These rollers can be purchased from ourselves or at any good stationery store, or you may order further adhesive strips from ourselves.

4. How long does the FREEHAND DESIGNER last ?

The FREEHAND DESIGNER is very tough and durable and will never wear out in normal use. The only way it can be damaged is by direct heat. For example if you left it on your dashboard in the sunlight or on top of a radiator the liner would warp. However we have many customers who have used their FREEHAND DESIGNERS for many years.

5. Can I use a pencil?

Yes. We recommend you use a hard lead mechanical or clutch pencil.

6. Do you give a no risk trial period, in which I can try the FREEHAND DESIGNER?

Yes, If you have only heard of the FREEHAND DESIGNER, and unsure whether it will be suitable we give a no risk 28 day refund, in the unlikely event you find it unsuitable.

7. Can I order using a Purchase Order.

Minimum value for purchase orders is £50 ex VAT. We accept official purchase orders from local authorities, education depts, NHS trusts and any Government department only. If you are purchasing privately or on behalf of a company, then payment is required with the order. 

8. How can I pay.

  • Online.....
    Easy secure and safe + immediate despatch.
    Use our secure server to pay using Debit and Credit cards.
    Use Google checkout.
  • Cheque......
    Minimum value for cheque payments is £50. Goods despatched 7 days after receipt of cheque.

  • Complete online order form and send to us with cheque to;

    StraightLines.com
    33 Delamere Gardens
    LONDON NW7 3EA

  • Phone using debit and credit cards. Call 020 8906 8248.

9. I wish to try the FREEHAND DESIGNER before I purchase.

We exhibit the FREEHAND DESIGNER at various trade shows throughout the year such as GLASSEX, Bathrooms & Kitchens, Interbuild, The Homebuilding & Renovating show etc etc, phone or email us for information.

10. Can I have my company details printed onto the FREEHAND DESIGNER.

Yes, see our personalisation products page.

The FREEHAND DESIGNER is not available in the shops
and is only available through Straight Lines Trading Company Ltd
TEL NO. 020 8906 8248


 


(C) Straight Lines